Refund & Exchange Policy

MERAJORA.COM – OFFICIAL RETURNS, EXCHANGES & LEGAL LIABILITY POLICY

Effective Date: May 2026

At Mera Jora, we are deeply committed to delivering premium products, artisanal craftsmanship, and exceptional service. Our policies are strictly designed and structured in absolute alignment with recognized e-commerce practices, corporate frameworks, and the prevailing consumer rights principles followed in Pakistan.

By accessing, browsing, interacting with, or purchasing from our official website (www.merajora.com), you unconditionally acknowledge, accept, and agree to be contractually bound by the legally enforceable terms, conditions, and strict operational protocols outlined below.

⚠️ CRITICAL STATUTORY WARNING (NON-NEGOTIABLE):

  • SALE & PROMOTIONAL ARTICLES: Any stitched item purchased during a sale, promotional campaign, clearance event, flash sale, or via a discount code/coupon is strictly excluded from our returns, exchanges, or refund framework. All sale purchases are final.

  • CHANGE OF MIND / SUBJECTIVE PREFERENCE: In compliance with standard e-commerce regulations in Pakistan, Mera Jora does not accept returns or exchanges based on "change of mind," subjective dissatisfaction with design aesthetics, or sudden alterations in personal preferences post-purchase.

1. Statutory Thresholds for Exchange & Refund Eligibility

An item will be deemed eligible for a formal review by our Quality Assurance (QA) Department only and exclusively if it satisfies one of the following highly specific conditions at the time of delivery verification:

  • Inherent Structural Damage: The stitched garment exhibits a verifiable manufacturing defect (e.g., structural fabric tear or unraveled base embroidery) that occurred prior to the dispatch sequence.

  • Incorrect SKU Dispatch: The incorrect article, design, or colorway was delivered, failing to match the explicit Stock Keeping Unit (SKU) generated on the customer’s original invoice.

  • Dimensional Discrepancy (Wrong Size Ordered vs. Delivered): The physical size tag on the delivered garment does not match the specific size explicitly selected and ordered by the customer during checkout.

Note: Minor stitching variations or loose trimming threads that do not compromise the garment's structure are standard elements of the apparel manufacturing process and do not constitute "damage."

2. Strict Technical Disclaimers (Stitched Apparel)

As a premium stitched apparel brand, Mera Jora enforces the following parameters to protect product integrity. Claims violating these clauses will be rejected summarily without recourse:

  • The Lighting & Screen Calibration Clause: Mera Jora utilizes state-of-the-art digital photography under professional studio lighting calibrated between $5500\text{K}$ and $6500\text{K}$ (daylight spectrum). Minor color variations caused by individual consumer hardware (such as AMOLED, LCD, or Super Retina displays, or smartphone "Night Shield" features) or home ambient lighting do not qualify as a defect. No exchanges or refunds will be processed for tonal variances.

  • Exclusion of Extraneous Embellishments: Product photography displays stylized versions of garments. Extra laces, unique hangings, tassels, localized patches, or specific accessory elements added by professional stylists for promotional imagery are not included in the product pack unless itemized textually in the "Product Specifications" or "Design Details" on the website. Claims based on unmentioned visual expectations are legally invalid.

3. Chronological Deadlines & Mandatory Notification Window

Time is of the absolute essence under consumer transaction rules. Failure to register a claim within the strict timeframe below constitutes a complete and irreversible waiver of your right to claim any adjustment or refund.

The 72-Hour Hard Deadline: The customer must formally notify Mera Jora via email within 3 working days (72 hours) of the official delivery timestamp recorded by the logistics partner. Any incoming email registered at 72 hours and 1 minute or later will be systematically flagged as "Expired" and rejected by our system.

4. Multistep Online Return & Verification Protocol

To initiate an evaluation, the customer must strictly navigate the following administrative protocol. Unauthorized parcels sent directly to our logistical facility without written authorization will be permanently rejected at the gate or disposed of with no corporate liability.

  1. Submission of the Digital Dossier: The customer must send an email to contactatmerajora@gmail.com containing the following documentation:

    • Subject Line: Return & Refund/Exchange Request - Order ID [Insert Your Order Number]

    • Body Text: A detailed textual breakdown of the exact structural discrepancy.

    • Visual Evidence: High-resolution, unedited, clear flat-lay photographs of the entire product alongside macro/close-up imagery explicitly isolating the alleged defect with the brand tags fully visible.

  2. Telephonic & Electronic Verification: Our Customer Support Core will analyze the digital dossier within 48 business hours. If the preliminary criteria are met, an official representative will contact you via your registered telephone number or email to issue an Authorized Return Token (ART) along with explicit routing instructions.

  3. Logistics & Financial Liability:

    • The customer is authorized to utilize any commercial courier service of their choice, provided it offers a verifiable digital tracking mechanism.

    • All return shipping expenses, courier tariffs, handling fees, and secure repackaging costs are the 100% sole and absolute financial responsibility of the customer. Mera Jora does not offer reimbursement for return freight under any circumstances.

  4. Tracking Transmittal: The customer must transmit a clear photograph of the courier booking receipt and the active tracking number to contactatmerajora@gmail.com within 5 calendar days of receiving the ART.

5. Sanitary, Wear, and Product Condition Standards

Stitched garments undergo a strict biological and structural scan upon re-entry to our fulfillment center. An article will be instantly disqualified from an exchange or refund if it fails any of the following parameters:

  • Hygiene & Wear Check: The garment must be completely unworn, unwashed, unaltered, and completely free from any traces of perfumes, body deodorants, cosmetics, makeup stains, sweat marks, or laundry detergents.

  • Packaging Architecture: The article must be returned inside its original, unmanipulated zip-lock packaging or brand box, complete with all internal silica gel packs, tissue layers, card inserts, and external plastic wraps.

  • Tag Security: All price tags, woven fabric labels, and plastic security loops must remain entirely intact and attached in their original factory position. Any cut, re-tied, or tampered tag voids the claim immediately.

6. Definitive Refund & Bank Transfer Policy

Once the returned parcel physically reaches our warehouse and passes the Quality Assurance protocol detailed in Section 5, the financial reversal process is initiated under strict timelines:

  • Direct Bank Transfer: All approved monetary refunds will be processed exclusively via direct electronic Bank Transfer to the customer's designated corporate or personal bank account within Pakistan.

  • Processing Timeline: The refund amount will be credited to the customer’s provided bank account within 5 to 7 working days from the exact date the parcel is successfully received and verified at our premises.

  • Account Details Submission: It is the customer's responsibility to provide accurate bank routing info (Bank Name, Account Title, and IBAN) via email. Mera Jora is not liable for delays resulting from incorrect account details provided by the user.

7. Policy Abuse, Fraud Protection, and Legal Rights

Mera Jora reserves the absolute right to track, monitor, and catalog the frequency of return and refund filings initiated from individual digital user accounts, physical street addresses, or payment cards.

Systemic exploitation of this policy, fabricated claims of garment damage, physical manipulation of fabric to simulate a defect, or hostile/abusive language directed toward our corporate representatives will result in immediate account termination, blacklisting of the delivery address, and potential escalation to relevant digital consumer protection forums.

The structural assessments, determinations, and final rulings delivered by Mera Jora's Quality Assurance and Customer Service divisions are legally binding, definitive, and final. Mera Jora retains the unilateral authority to modify, append, or overhaul any section of this policy without prior public notice.

CUSTOMER ASSISTANCE PORTS

For procedural follow-ups or formal dossier submissions, reach our desk through the monitored channels below:

  • Official Correspondence Email: contactatmerajora@gmail.com

  • Corporate Communication Window: Monday – Saturday | 12:00 PM – 6:00 PM (PKT)